Ab33 Privacy Policy – Member Personal Data Protection

Ab33 is committed to protecting the privacy and security of every member's personal data. This policy explains in detail how we collect, use, store, and safeguard your information in line with industry best practices.

Last updated: 1 January 2026
Our Privacy Commitment
  • 256-bit SSL encryption for all data.
  • Data is not sold to any third party.
  • Data access is restricted to authorised personnel only.
  • You have the right to request access to or deletion of your data at any time.
Comprehensive Protection

How ab33 Protects Your Data

The security and privacy of your data is our top priority. Below are the layers of protection we apply to ensure your information remains safe at all times.

End-to-End Data Encryption

All data transmitted between your device and ab33's servers is protected with 256-bit SSL encryption. This means your personal and financial information cannot be intercepted or read by unauthorised parties.

KYC Identity Verification

A rigorous KYC (Know Your Customer) process ensures that only verified individuals can register and use the ab33 platform. This protects all members from identity misuse and fraudulent activity.

Controlled Data Access

Only ab33 staff with specific authorisation may access member personal data, and only for designated operational purposes. All access is logged and continuously monitored by our security team.

Secure Server Infrastructure

Member data is stored in enterprise-grade data centres with multi-layered physical and digital protection. Regular data backups are performed to ensure service continuity and data recovery in the event of an emergency.

No Data Sales

Ab33 has never and will never sell, rent, or share members' personal data with advertisers, data brokers, or any third party for commercial purposes without the explicit consent of the member concerned.

Industry Standard Compliance

The ab33 Privacy Policy is drafted in accordance with international data protection standards. We conduct regular security audits and continuously update our practices to meet the latest security requirements.

Note: This Privacy Policy forms part of the agreement between you and ab33. By using our platform, you agree to the terms set out in this Privacy Policy. Please read it carefully and contact us if you have any questions.

1Introduction

Ab33 ("we", "Platform", or "ab33") values the privacy of every member who uses our services. This Privacy Policy transparently explains how we manage your personal data — from how it is collected, used, and stored, to how it is protected against any misuse.

As a trusted online betting platform in Malaysia, ab33 understands that member trust is our most valuable asset. We therefore never take our data protection responsibilities lightly. Every decision regarding the handling of personal data is made with our members' interests and safety as the top priority.

This policy applies to all information collected through the ab33 website, our mobile app, and any official communication channels between you and ab33. If you disagree with any part of this Privacy Policy, you may choose not to use our platform.

2Data Collected

Ab33 collects various types of data depending on your interactions with our platform. This data is divided into three main categories:

A. Information you provide directly:

  • Full name as stated on your identification document.
  • Date of birth and identification card number for age and identity verification.
  • Active email address and mobile phone number.
  • Current residential address.
  • Bank account or e-wallet details for payment processing.
  • Copy of identification document for KYC requirements.

B. Information collected automatically:

  • IP address and type of device used.
  • Web browser type and version.
  • Activity logs within the platform, including games played and bets placed.
  • The time and duration of your login sessions.
  • Cookie data and related tracking technologies.

C. Information from third parties:

  • Identity verification from the KYC service providers we use.
  • Payment processing information from payment gateway providers.
  • Aggregated analytics data from platform performance monitoring tools.
Minimum Collection Principle: ab33 only collects data that is strictly necessary to provide our services. We do not collect excessive or irrelevant information beyond what is required to operate our platform.

3How We Use Your Data

Every piece of information you provide to ab33 is used for clear and legitimate purposes. Below is the complete list of purposes for which your personal data is used on our platform:

Purpose of Use Data Type Legal Basis
Registration and account management Name, email, phone number Contract performance
Identity verification (KYC) Identity documents, date of birth Legal obligation
Deposit and withdrawal processing Bank / e-wallet details Contract performance
Fraud prevention and security IP address, activity logs Legitimate interest
Service communications and promotions Email, phone number Member consent
Platform improvement Aggregated usage data Legitimate interest
Regulatory compliance All related categories Legal obligation

Ab33 will not use your personal data for any purpose other than those stated above without first obtaining your explicit consent.

4Data Sharing

Ab33 does not sell members' personal data to any party. However, there are certain situations where we need to share information with selected third parties to enable our platform to operate properly:

  • Payment service providers: Transaction details required to process your deposits and withdrawals are shared securely with authorised payment gateways.
  • KYC service providers: Identity documents are shared with approved identity verification partners for compliance purposes.
  • Legal authorities: ab33 will disclose the required information to the relevant authorities if mandated by law or a valid court order.
  • Technology service providers: Our cloud infrastructure and security providers may process data on behalf of ab33 under strict confidentiality agreements.
Partner Protection: All third parties we work with are required to comply with strict data security standards and may only use your data for the specific purposes agreed upon in our contracts with them.

5Data Security

The security of your personal data is an absolute priority for ab33. We continuously invest in security infrastructure to ensure your information is always protected against both external and internal threats.

The technical security measures we employ include:

  • 256-bit SSL Encryption for all data communications between you and our servers.
  • Two-factor authentication (2FA) available to all member accounts as an added layer of security.
  • 24/7 continuous monitoring against suspicious activity on the platform using an automated threat detection system.
  • Penetration testing conducted periodically by independent security experts.
  • Automatic data backup stored in separate locations to ensure rapid recovery in the event of an incident.
  • Role-based access control (RBAC) ensuring staff can only access data relevant to their role.

While we take all reasonable steps to protect your data, no online security system can be guaranteed 100% risk-free. We encourage you to also safeguard your account by using a strong password and never sharing your login credentials with anyone.

6Cookies & Tracking Technologies

Ab33 uses cookies and similar tracking technologies to enhance user experience, analyse platform performance, and deliver relevant content to you. Cookies are small text files stored on your device when you visit our platform.

The types of cookies we use are as follows:

  • Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled.
  • Performance Cookies: Collects information on how you use the platform to help us improve the overall user experience.
  • Functional Cookies: Saves your preferences such as language and display settings so you don't have to reconfigure them each time you log in.
  • Analytics Cookies: Helps us understand aggregate usage patterns without identifying any specific individual.

You can manage cookie settings through your web browser. Disabling certain cookies may affect the functionality of some parts of our platform, but will not prevent you from accessing core services.

7Your Rights

As an ab33 member, you have full rights over your personal data. ab33 respects and facilitates the exercise of the following rights:

Right of Access

You may request a copy of all personal data we hold about you at any time.

Right to Rectification

If your data is inaccurate or outdated, you have the right to request an immediate correction.

Right to Erasure

You may request the deletion of your personal data, subject to legal retention obligations.

Right to Object

You may object to the processing of your data for direct marketing purposes at any time.

Right to Data Portability

You may request your data in a machine-readable format for transfer to another platform.

Right to Restrict Processing

You may request that we restrict the processing of your data in certain specified situations.

To exercise any of the rights above, please contact the ab33 support team via live chat or email. We will process your request within 30 business days from the date we receive your complete submission.

8Data Retention

Ab33 retains your personal data for as long as your account is active or as long as it is needed to provide services to you. Data retention periods are also determined by applicable legal requirements.

  • Active account data: Retained for as long as your account is active and for no less than 5 years after account closure for compliance purposes.
  • Financial transaction records: Retained for a minimum of 7 years in accordance with financial and tax regulatory requirements.
  • Support communication logs: Retained for 3 years for reference and service improvement purposes.
  • Cookie and analytics data: Deleted or anonymised within 13 months from the date of collection.

Once the retention period expires, your personal data will be securely deleted or anonymised so that it can no longer be linked to you as an individual.

9Policy Changes

Ab33 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. The date of the most recent update will always be displayed at the top of this page.

For significant changes, ab33 will notify members via an in-platform notice or email to the registered address at least 14 days before the changes take effect. Continued use of the platform after the effective date will be considered your acceptance of the updated Privacy Policy.

We encourage you to review this page regularly. If you disagree with any changes, you may close your account before they take effect by contacting our support team.

10Contact Us

If you have any questions, concerns, or wish to exercise your privacy rights, the ab33 Data Protection Officer team is ready to assist you through the following channels:

  • Live Chat: Available 24/7 directly within the ab33 platform — the fastest way to get a response.
  • Email: [email protected] — for written inquiries and official data-related requests.
  • Frequently Asked Questions: Visit the page FAQ us for answers to the most frequently asked questions about privacy and account security.
Response Guarantee: All privacy-related enquiries will be answered within a maximum of 3 business days. Formal requests such as data access or deletion will be processed within 30 business days in accordance with established procedures.
Join a Secure Platform

Your Data is Protected, Your Gaming Experience is Worry-Free

Ab33 ensures your privacy is protected at all times. Register now and enjoy a safe, fair, and exciting wagering experience alongside more than 500,000 active members in Malaysia.

This platform is for users aged 18 and above.   Responsible Gaming

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